Understand coverage, excess and deposit, and the details to check in your selected offer before booking a rental vehicle.

Full coverage sounds straightforward, but check what your selected rental offer actually includes before booking. Coverage, excess and deposit serve different purposes. Understanding the difference helps you prepare for collection.

What does excess mean?

Excess describes responsibility for damage under the agreed conditions. If your offer includes Premium Cover with EUR 0 excess for covered damage, that amount applies to damage within the agreed protection. It is not a promise that every type of damage or additional charge is included.

Why should you still check the deposit?

The deposit separately secures obligations under the rental agreement; it is not the same as excess. An offer with EUR 0 excess can therefore still require a deposit. Check the amount, how it is provided and the release conditions in your offer before payment.

Prepare a suitable card and check cardholder requirements. Deposit release and the time when funds become available again are not necessarily the same step. Ask for clarification before collection.

Questions to ask before confirming

• Which protection is included and for which vehicle category?
• What are the excess and the separate deposit?
• What exclusions, driver obligations and damage-reporting procedures apply?
• How are keys, documents, fuel and additional charges treated?
• Are all drivers registered, and is any planned border crossing approved?

Compare the answers with your reservation confirmation and the current Rental Terms and Conditions. If a broker's package name differs from the name on our website, send your confirmation to our team for clarification before arrival.

At collection and during your rental

Inspect the vehicle with the representative and check that existing damage is recorded. Confirm the registered drivers, equipment, fuel level and return instructions. In the event of an accident or damage, follow your agreement's procedure and promptly contact the parties specified in those instructions.

This guide explains the terms. The selected offer, reservation confirmation and agreed conditions determine the exact service and scope of protection.

Check an offer for your dates or send an enquiry with your booking reference. For arrival, see collection options in Zagreb.